Return and Refund Policy

Uma Marketing is committed to ensuring your satisfaction with every purchase.

Founded in 2011, Uma Marketing provides high-quality agricultural tools, sprayers, solar fencing systems, and other farm equipment across India. We understand the importance of trust and reliability in every transaction. This Return and Refund Policy outlines the conditions under which returns, replacements, or refunds may be applicable for purchases made through our website or physical channels.

Eligibility for Returns

You may request a return or replacement under the following conditions:

  • The product is damaged, defective, or not working on arrival.
  • You received an incorrect item that differs from your order.
  • The return request is made within 7 days of delivery.
  • The product is unused, in original packaging, and with all accessories/manuals intact.

❌ Items not eligible for return:

  • Used or damaged products due to customer mishandling
  • Custom-modified or installed items
  • Products without proof of purchase or invoice

How to Initiate a Return

To begin the return process:

  1. Email us at umamarketing2011@gmail.in with the subject line: “Return Request – [Your Order Number]”.
  2. Attach product photos clearly showing the issue.
  3. Mention your full name, contact number, and order details.
  4. Our team will respond within 2 business days with further instructions.

Replacement Policy

If your return is approved, you may choose one of the following:

  • Free Replacement of the same product (subject to availability)
  • Exchange for another product of equal or higher value (with price adjustment)
  • Refund (as per refund policy below)

Refund Policy

If a refund is requested and approved:

  • Refunds are processed within 5–7 business days of product inspection.
  • The amount will be credited to the original payment method (UPI, bank transfer, etc.).
  • In case of Cash on Delivery orders, we will require your bank details to process the refund.

Shipping Costs

  • If the return is due to our error (wrong or damaged product), we will bear the return shipping cost.
  • If the return is due to customer preference (e.g., change of mind), the customer must bear the shipping cost.

Cancellations

Orders can be cancelled before dispatch by contacting us via phone or email. Once dispatched, the return process will apply.

Important Notes

  • Please retain the original invoice and packaging for a smooth return process.
  • We reserve the right to decline a return or refund if the product does not meet the eligibility criteria.
  • For warranty-related concerns, please refer to our Product Warranty Policy (if applicable).

Contact Us

For questions regarding this Disclaimer, please reach out:

Uma Marketing
📍 A-3, Mahatma Complex, Opp-RD Petrol Pump, Dhandhuka, Ahmadabad, Gujarat- 382460 (India)
📞 +91-94268 63181
📧 umamarketing2011@gmail.com

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